DVLA to further improve The client expertise for many of its services by making certain shopper engagement informs continuous advancement and transparency of policies.
Don’t consist of own or economic information and facts like your Countrywide Insurance policies range or credit card details.
making sure that DVLA receives assist to deal with several and simultaneous requests for: aid from across government
These tips take care of the DVLA’s funding design, including its statutory revenue streams and discretionary cash flow.
All stakeholders have a real opportunity to engage, raise problems and review development on steps becoming taken to deal with them.
As being a provider of public products and services DVLA’s marriage with its consumers is essential to its achievements. By means of extensive stakeholder engagement, it is obvious that DVLA’s shoppers are Over-all quite happy with regular on the internet transactional companies including applying for or renewing a driving licence; DVLA provides various productive, digitised solutions that process massive volumes of transactions properly and at tempo. DVLA rates really in specific, exterior assessment of its customer support, together with great accreditation of its client contact centre. The evaluation assessed the encounter of shoppers with extra advanced requirements and found significantly lessen levels of satisfaction, which includes from Those people with advanced or altering health care conditions, from fleet employ the service of firms and special curiosity groups symbolizing sectors such as historic autos. DVLA have to guarantee all stakeholders have a genuine opportunity to engage, raise concerns and evaluation progress on actions getting taken to handle them, together with a far more ground breaking and focussed method of service improvements.
- action 1: reviewing the structure and operation of current critical stakeholder fora to make sure all individuals really feel valued and also have a chance to engage, increase troubles and review development on action getting taken to handle them.
Motorists can now renew their photocard driving licence and submit an application for a primary provisional licence via their account.
Carcheck123 gives you a prosperity of specifics of any United kingdom car or truck. Just enter a reg quantity and enjoy use of an in depth timeline of your car’s heritage, a full MOT and road tax report, and an estimation of managing fees
Be sure Every digit was entered the right way. Remember the fact that VINs hardly ever have the letters ‘O’ or ‘I’ in them, so make certain these letters weren’t substituted for your numbers ‘0’ or ‘1.’
has the proper strategic approach to accelerating electronic modernisation, therefore enabling assistance transformation
The evaluation also uncovered that it wasn’t uncomplicated to generate a complaint to DVLA with no clear signposting on its Web page and no very clear info on the way to Make contact with the ICAs if a person wasn’t happy with how DVLA had addressed their complaint.
be certain an effective, mutually respectful working connection across DfT reg checker and DVLA electronic and analytical features, the place ideal follow is shared, and communities of practice prosper
the longer term capability, composition and expertise of The chief to make certain DVLA will produce its method and eyesight, present governance process and constructions between DfT and DVLA, for improvement and streamlining wherever necessary